At SARVASV MART, we check every product carefully before it leaves our warehouse. This policy is fair to our customers. Keeps our brand safe from misuse.
- Return & Exchange Window
You have 7 days from the delivery date to ask for a return or exchange. Requests after 7 days will not be taken. To start a request, call us on WhatsApp at [Your Number]. Email sarvasvmart@gmail.com. Send your order ID and a clear photo or video that shows the problem.
- Conditions for Return / Exchange
We will accept returns or exchanges under these conditions:
- Size issue: You can exchange the item once if the size does not fit.
- Manufacturing defect or wrong product: If the item is defective (for example, a big stitching fault or color bleeding) or you received the wrong product, you can get a full exchange or refund. You must provide a 360‑degree unboxing video from the moment you open the parcel as proof.
- Transit damage: If the item was damaged while shipping, you must show video proof.
- Conditions Where Return / Refund Will NOT Be Applicable
To prevent misuse, returns will be strictly rejected if:
- The product is worn, washed, ironed, or altered or has perfume or deodorant stains.
- The original tags, price tags, and SARVASV brand leather patch have been removed, tampered with, or are missing.
- Products bought during sale, discount, combo offers, or clearance cannot be returned.
- If a return is requested for reasons such as “did not like the color,” “look and feel is different,” or “size looks different on the screen,” we will only offer an exchange, not a refund.
- Innerwear, socks, and other hygiene‑related products cannot be returned.
- For Cash on Delivery orders—if you refuse delivery at the doorstep, we will disable the COD option for orders and recover the return shipping charges.
- Refund Process
All returned products are checked by our quality team in Udaipur, Rajasthan.
A monetary refund is given only if the product is out of stock or has a proven manufacturing defect.
After approval, the refund will be credited to your payment method within 7 to 15 business days.
Shipping charges: If the return is because of our mistake (wrong product), we will pay the return shipping cost. If the return is because of a customer mistake (wrong size ordered, etc.), the customer must pay the two‑way shipping cost of Rs. 150.
- How to Return
Send a request with your order ID to us on WhatsApp or email within 7 days.
Our team will give you the return address and a return authorization within 24 hours.
Pack the product securely in its packaging.
When we receive and inspect the product, we will process your exchange. Refund within 48 hours.
If you have any questions, contact:
SARVASV MART
Udaipur, Rajasthan, India
Email: info@sarvasvmart.com | WhatsApp: +91 7073377793
Note: Any return without authorization and proof of unboxing video will not be accepted.